- Special Orders
- Termination of Use
- Pricing Policy
- Payment Methods
- Limitations of Liability
- Errors on Our Site
- Conditions of Use
- Body Parts
Q: Special Orders
All electronics items and special orders are non-refundable and not returnable.
All Wheels and Exhaust products purchased are considered "SPECIAL ORDER" items and are non-refundable and non-returnable.
Please be very careful when special ordering parts or clothing. We do NOT offer any form of refund, exchange or credit on special order items.
Motowheels.com.com is a parts distributor and does not offer any warranties on products. Manufacture warranties may exist for products sold by Motowheels.com.com. We have an excellent relationship with our suppliers and are happy to assist you with any warranty claims with the manufacture directly.
All product warranties are extended by the manufacturer to the customer directly and are not endorsed by Motowheels. We are more than willing to help facilitate any warranty process for our customers regarding any situations that may arise. However, please remember that we are ultimately not the decision makers regarding any manufacturer warranty claim, any given manufacturer's warranty is subject to each specific manufacturer's warranty rules and guidelines. Refunds will not be given on warranty claims. Either the product will be replaced under warranty, or a store credit will be given if the warranty is approved.
Q: Termination of Use
Orders that are in stock and received by 2PM PST will ship the same day unless you are notified otherwise in the case of a back order, a special order. Motowheels will send an order confirmation to the email address on your invoice. On the evening that the order is shipped, UPS will send a shipping confirmation and tracking number to the email address on your invoice.
Domestic ground shipping times average about 3-5 business days, but ca take upto 7-10 business days.
Orders shipped within the continental United States are shipped via UPS. You can specify UPS air or ground service and see the shipping cost when you place your order online.
Orders shipped outside the continental United States are shipped via United States Postal Service. Please note that payment of any customs duties the customer’s responsibility. Motowheels does quote customs duties.
Motowheels does NOT guarantee any shipping times and is not responsible for any delays due to circumstances beyond our control such as carrier/shipper errors and manufacture defects in products.
We do not authorize nor accept returns on closeout/clearance items, electrical parts, special orders, or merchandise that has been installed, used, modified, painted or not in original new condition. Please be very careful when ordering clearance or used items. Please check fitment before installation.
There are no guarantees or warrantees on delivery times. Delivery times may change without any notice and they may be extended because of world wide supply issues. Once ordered and payment is made there are no refunds or returns on any special orders.
Any return requested on regular stocking parts or gear must be made within 30 days of shipping date and are subject, to a 20% restocking charge, plus any freight expense that may be incurred. We must authorize all returns via phone at 916-369-2509 or email at email@example.com prior to being returned. Once a Return Authorization (RA) has been issued, it is ONLY valid for 10 days and must be written on the outside of the package. If the return has not been received back at Motowheels within the timeframe it will not be accepted.
11306 Sunco Dr. Ste. 1
Rancho Cordova, CA. 95742
Motowheels will process exchanges as long as the merchandise has not been used or altered in any way shape or form. We offer 100% exchange, 100% store credit, or a refund with 20% restocking fee; not including any shipping expenses. All shipping expenses and duties or brokerage fees are the responsibility of the customer.
Shipping and handling /insurance charges are not refundable. Please allow up to 72 hours for refunds to be processed.
Q: Pricing Policy
Prices are subject to change. Motowheels reserves the right to correct any pricing discrepancies.
Q: Payment Methods
Motowheels accepts Visa, Mastercard, American Express, Discover and (Wire Transfer purchases over $1000.00 only)
Unfortunately we have recently had to change our policy regarding Credit Card purchaser validation. For insurance purposes we can no longer accept Credit Cards that have a different billing address from that of the delivery address. The address must be a 100% match including both the street address and zip code. We no longer accept international credit cards. For all international orders please use PayPal
Due to the location of our store, we are required by law to collect applicable sales tax on all orders shipping to California. No tax will be added to orders that are shipped outside of California.
The most secure and efficient way to place an order is online at Motowheels.com. We process online orders during business hours upon receipt of your order. When ordering online, your credit card is charged automatically at the point of purchase and an invoice with your shipping information is created for our shipping department to process the order for shipping.
Orders in stock and received by 2PM PST will ship the same day unless you are notified otherwise in the case of a back order, a special order. Motowheels will send an order confirmation to the email address on your invoice. If your order is shipped by UPS, UPS will send a shipping confirmation and tracking number to the email address on your invoice.
If you need to add or change items to your order or make an address change after you have placed it on our website, you must contact us the same day before 2PM PST with your credit card number so that we can process the change to your order and ship it the same day. If you contact us after 2PM PST, it will ship the next business day.
NO order placed can be cancelled, no matter the method used to place the order. NO Exceptions. Once an order is placed you have immediately committed yourself to your order. You are responsible for it. The reason for this policy should be obvious. As well as committing yourself you are committing us to this order as we begin processing and incurring costs involved with your order immediately upon receipt of the order. If you have changed your mind after placing an order contact us immediately and we will do our best to stop it, but if we can’t, the order will be treated as a return.
Q: Limitations of Liability
Under no circumstances shall Motowheels.com or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Motowheels.com website or its products.
Products sold by Motowheels.com are designed and manufactured strictly for racing applications or incorporation on street machines which are used for racing or show. They are not intended for street use, and some products may, in some localities, be illegal for use on the street. Please check Federal and/or State laws regarding use your vehicle.
Motorcycle racing is a dangerous activity. While every effort has been made to ensure that our products are designed and manufactured to the highest possible quality standards, Motowheels.com cannot assume responsibility for property damage or personal injury incurred by or concurrent with the use of products purchased from Motowheels.com, even if such damage or injury is the direct result of the failure of a product purchased from Motowheels.com.
Motowheels.com assumes individuals performing the installation of its products to be qualified race mechanics, who can make the judgments and adjustments which may be necessary in the installation process, and which cannot be anticipated by Motowheels.com in advance, in order that the installation is a safe and proper one. Motowheels.com assumes no responsibility for damage or personal injury which may be caused by the manner in which Motowheels.com products are installed.
If you use a Motowheels.com product, you use them at your own risk. We want you to be healthy, to ride safely, and enjoy a long lifetime of motorcycling. Please do not use any product if you are uncertain of your ability to properly install it. If you are uncertain about your ability to properly install or use any Motowheels.com Product, you may return it provided that it is a regularly stock item in unused original condition at any time for a refund less shipping and handling charges. Please contact us if you have installation problems. We can walk you through it or recommend an installer in your area.
Q: Errors on Our Site
Q: Conditions of Use
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
By using Motowheels.com and its related subdomains, services and other sites and tools linked to Motowheels.com (collectively, the "Site"), you agree to these Terms & Conditions and the general principles for the Site regardless of whether you have read through all of the applicable terms. As used in these Terms & Conditions, " Motowheels.com ", "us" or "we" refers to Motowheels Inc. and its subsidiaries and affiliates. WE RECOMMEND THAT YOU READ THESE TERMS & CONDITIONS, AS THEY INCLUDE TERMS SUCH AS LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS THAT MAY LIMIT YOUR RIGHTS.
You must accept all of the terms in these Terms & Conditions before you become a registered user of the Site. By accepting these Terms & Conditions, you agree that these Terms & Conditions will apply whenever you use the Site or any service or business offered on the Site. In addition, you will also be subject to any additional terms and guidelines applicable to any such separate service and business (which, if inconsistent with these Terms & Conditions, shall control). If you do not agree with any of these Terms & Conditions, including any linked documents, do not use the Site.
All content included on this site, such as text, graphics, logos, button icons, images, and software, is the property of Motowheels.com or its suppliers and protected by U.S. and international copyright laws. All trademarks, service marks, and trade names are proprietary to Motowheels.com. All other trademarks not owned by Motowheels.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Motowheels.com. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Motowheels.com or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.
Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Motowheels.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Motowheels.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Motowheels.com may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Motowheels.com, you have entered in a contract to purchase and your credit card will be charged immediately. We make every attempt to ship orders the same day when received by 2PM PST. If the order does not ship the same day it is placed as in the event of a back ordered or drop shipped item you will be notified.