Policies

MotoWheels Policies
  1. Conditions of Use
  2. Errors on Our Site
  3. Returns
  4. Pricing Policy
  5. Warranty
  6. Body Parts
  7. Installation
  8. Limitations of Liability
  9. Shipping
  10. Payment Methods
  11. Orders
  12. Termination of Use

Q: Conditions of Use

Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

By using Motowheels.com and its related subdomains, services and other sites and tools linked to Motowheels.com (collectively, the "Site"), you agree to these Terms & Conditions and the general principles for the Site regardless of whether you have read through all of the applicable terms. As used in these Terms & Conditions, " Motowheels.com ", "us" or "we" refers to Motowheels Inc. and its subsidiaries and affiliates. WE RECOMMEND THAT YOU READ THESE TERMS & CONDITIONS, AS THEY INCLUDE TERMS SUCH AS LIMITATIONS OF LIABILITY, AND OTHER PROVISIONS THAT MAY LIMIT YOUR RIGHTS.

You must accept all of the terms in these Terms & Conditions before you become a registered user of the Site. By accepting these Terms & Conditions, you agree that these Terms & Conditions will apply whenever you use the Site or any service or business offered on the Site. In addition, you will also be subject to any additional terms and guidelines applicable to any such separate service and business (which, if inconsistent with these Terms & Conditions, shall control). If you do not agree with any of these Terms & Conditions, including any linked documents, do not use the Site.

All content included on this site, such as text, graphics, logos, button icons, images, and software, is the property of Motowheels.com or its suppliers and protected by U.S. and international copyright laws. All trademarks, service marks, and trade names are proprietary to Motowheels.com. All other trademarks not owned by Motowheels.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Motowheels.com. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Motowheels.com or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Motowheels.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Motowheels.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Motowheels.com may require additional verifications or information before accepting any order. Once you have placed a online, phone order, or other type of order with Motowheels.com, you have entered in a contract to purchase and your credit card will be charged immediately. We make every attempt to ship orders the same day when received by 2PM PST.  If the order does not ship the same day it is placed as in the event of a back ordered or drop shipped item you will be notified. 

Q: Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Motowheels.com.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Motowheels.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Motowheels.com's Return Policy.

Q: Returns

We do not authorize nor accept returns on closeout/clearance items, electrical parts, special orders, or merchandise that has been installed, used, modified, painted or not in original new condition. Please be very careful when ordering clearance or used items. Please check fit before installation.  Deposits for special orders are not refundable.

All authorized refunds and exchanges will be gladly accepted if you contact us at 916.369.2509 or email us at info@motowheels.com within 7 days of receipt of your package. Once we authorize the merchandise to be returned, we will issue you a Return Authorization (RA) number to be written on the outside of the package.  Please send the merchandise in its original condition and packaging, prepaid and insured to:

Motowheels

11306 Sunco Dr. Ste. 1

Rancho Cordova, CA. 95742

 

Any product returning to Motowheels.com must be in its original, unused condition with its original packaging intact. All product contents must be returned in the original condition as well. Any returns that do not meet these criteria will be charged a 15% restocking fee.

 

Any returns that are sent without a return authorization number will cause delays in correcting any issues you may have. Please contact us first!

 

Shipping and handling /insurance charges are not refundable.  Please allow up to 72 hours for refunds to be processed.

Q: Pricing Policy

Products offered for sale, their prices and availability,  and other offers are subject to change without notice.

Q: Warranty

Product sold by Motowheels.com are provided as is without any guarantees or warranty. In connection with the product, Motowheels.com makes no warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, of title, or of non-infringement of third party rights. Any warranty offered by the manufacture Use of the product by a user is at the user’s risk.
Motowheels.com.com is a parts distributor and does not offer any warranties on products. Manufacture warranties may exist for products sold by Motowheels.com.com. We have an excellent relationship with our suppliers and are happy to assist you with any warranty claims with the manufacture directly.  

Q: Body Parts

Carbon fiber and fiberglass parts are hand-made. Small irregularities in the cloth, pinholes in the surface coat, and hair line scratches may occur and are not considered defects. These parts may also require minor modifications prior to painting and/or installation. Test fit and modify prior to painting. PAINTED OR MODIFIED PARTS MAY NOT BE RETURNED FOR ANY REASON.

Q: Installation

Proper installation of parts is the responsibility of the customer. Motowheels.com.com is not responsible for any liabilities incurred from installation or faulty installation. Information provided by Motowheels.com.com via website, phone, fax, or email is only a guide and is not a substitute for the services of a professional, certified mechanic. If you do not have experience regarding installing aftermarket bodywork, performance parts, or accessories, we recommend you pay a LICENSED PROFFESSIONAL for installation.

Q: Limitations of Liability

Under no circumstances shall Motowheels.com or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Motowheels.com website or its products.
Products sold by Motowheels.com are designed and manufactured strictly for racing applications or incorporation on street machines which are used for racing or show. They are not intended for street use, and some products may, in some localities, be illegal for use on the street.  Please check Federal and/or State laws regarding use your vehicle.
Motorcycle racing is a dangerous activity. While every effort has been made to ensure that our products are designed and manufactured to the highest possible quality standards, Motowheels.com cannot assume responsibility for property damage or personal injury incurred by or concurrent with the use of products purchased from Motowheels.com, even if such damage or injury is the direct result of the failure of a product purchased from Motowheels.com.
Motowheels.com assumes individuals performing the installation of its products to be qualified race mechanics, who can make the judgments and adjustments which may be necessary in the installation process, and which cannot be anticipated by Motowheels.com in advance, in order that the installation is a safe and proper one. Motowheels.com assumes no responsibility for damage or personal injury which may be caused by the manner in which  Motowheels.com products are installed.
If you use a Motowheels.com product, you use them at your own risk. We want you to be healthy, to ride safely, and enjoy a long lifetime of motorcycling. Please do not use any product if you are uncertain of your ability to properly install it. If you are uncertain about your ability to properly install or use any Motowheels.com Product, you may return it provided that it is a regularly stock item in unused original condition at any time for a refund less shipping and handling charges. Please contact us if you have installation problems. We can walk you through it or recommend an installer in your area.

Q: Shipping

Orders received by 2PM PST will ship the same day unless you are notified otherwise in the case of a back order, a special order.  Motowheels will send an order confirmation to the email address on your invoice.  On the evening that the order is shipped, UPS will send a shipping confirmation and tracking number to the email address on your invoice.

Orders shipped within the continental United States are shipped via UPS.  You can specify UPS air or ground service and see the shipping cost when you place your order online. 

Orders shipped outside the continental United States are shipped via United States Postal Service.  Please note that payment of any customs duties the customer’s responsibility.  Motowheels does quote customs duties.

 

Q: Payment Methods

Payment Methods:

Motowheels accepts Visa, MasterCard, Paypal and bank wire transfer.  

International Payments:

Due to increased fraudulent activity, in order to use a credit card we may need you to email or fax a copy of your photo ID, credit card used for the order and a page from the most recent credit card statement. On the credit card you can block out the first 12 numbers to be safe, we only need to see the last 4 digits. We limit first time International credit card users to $500 for the first 60 days.  The other option is to pay via wire transfer in which case we will offer you a 2% discount on your order.

Sales Tax Information:

Due to the location of our store, we are required by law to collect applicable sales tax on all orders shipping to California.  No tax will be added to orders that are shipped outside of California.

Q: Orders

Online orders:

The most secure and efficient way to place an order is online at Motowheels.com.  We process online orders during business hours upon receipt of your order.  When ordering online, your credit card is charged automatically at the point of purchase and an invoice with your shipping information is created for our shipping department to process the order for shipping.

Orders received by 2PM PST will ship the same day unless you are notified otherwise in the case of a back order, a special order.  Motowheels will send an order confirmation to the email address on your invoice.  If your order is shipped by UPS, UPS will send a shipping confirmation and tracking number to the email address on your invoice.

If you need to add or change items to your order or make an address change after you have placed it on our website, you must contact us the same day before 2PM PST with your credit card number so that we can process the change to your order and ship it the same day.  If you contact us after 2PM PST, it will ship the next business day.

Phone orders:

If for any reason you cannot place an order through our website you can call us at (916) 369-2509 to place an order by phone.

Q: Termination of Use

Motowheels.com.com may, in its sole discretion, terminate your account or your use of the Motowheels.com.com web site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Motowheels.com.com reserves the right to change, suspend or discontinue all or any aspects of the Motowheels.com  site at any time without prior notice.
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Motowheels reserves the right to make changes to the Motowheels.com website and its Terms and Conditions at any time.

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